FAQ

Frequently Asked Questions

Click a question, or if your question isn’t listed here try below for more options.

Live Chat

Click the Live Chat button in the bottom right to get an instant answer.

Our Helpdesk

If live chat is offline simply visit the Helpdesk and we will get back to you as soon as we can:
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Our Knowledgebase

You can find guides, answers to common problems and much more at our knowledgebase:
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The Private Forum

Only members can access here:
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Can I register any domain name / extension?

Free domain names are calculated at standard rate of 14.99 per year. A credit will be applied to your account which will allow you to purchase domains on demand at any point in time.

What is a Placeholder domain?

A free placeholder domain name is provided to ensure your website is accessible in a friendly way at all times instead of an IP address. Placeholder domain names are generally branded generally and uniquely identified for each user randomly during setup. You do not have control over choosing a placeholder domain name during setup but you can change the placeholder domain name to any domain name of your choice at any time after your store has been setup.

Who can become an Amazon Associate?

Anyone – there are no requirements for being an Amazon Associate. Simply fill out your details to create your account and you can start earning money immediately. Full instructions for creating your account are included in our training guides.

How and when will I get paid?

You can choose to receive either a Cheque, a Bank Transfer payment direct from Amazon or Amazon gift certificates.

Amazon send payments automatically every month.

Does Fresh Store Instant comply with the Amazon Associates Terms of Service?

Yes, Fresh Store Instant complies to the Amazon Associates Terms of Service. Each time Amazon updates its terms of service we ensure that our software remains compliant.

Can I use Fresh Store Instant with any Amazon locale?

You can use Fresh Store Builder on any of the following Amazon locales.
Amazon.com
Amazon.co.uk
Amazon.de
Amazon.it
Amazon.co.jp
Amazon.ca
Amazon.fr
Amazon.es
Amazon.cn
Amazon.in

Can I add other affiliate products to my Fresh Store Instant store?

As long as the product is listed on Amazon you can use custom URLs to direct the user to any website, including other affiliate sites. The product must be listed on Amazon in order for it to be initially listed.

Do I need to pay for stock of the products in my store?

No. You do not have to pay for or hold any stock. All purchases are made directly through Amazon.

How many products can I add to my store?

You can add as many as you want but we recommend starting with less than 50. We provide full training and recommendations on how to start your store in the members area.

Is Fresh Store Instant Search Engine Friendly?

We have built Fresh Store Instant from the ground up with search engines in mind and as such is 100% Search Engine Friendly with automatic SEO features.

Additionally we provide multiple ways to add unique content to your website, which is beneficial to high rankings in search engines. We recommend starting your store with a minimum of 5 pages of unique content (e.g. the homepage, 2 categories and 2 article/content pages) and to continue adding content regularly.

Why am i seeing a negative amount in some packages?

A negative dollar amount above means a balance in your favour. If downgrading / upgrading your service plan this amount is used up towards your first payment (in the case of an upgrade) or as additional service days (in the case of a downgrade).

What is an Amazon Associate?

Amazon allows anyone to sell Amazon’s products, via Amazon Associates, and will give you up to 15% of the value for doing so. Anyone can be an Amazon Associate and it is completely free to join.

Here are the links to join Amazon Associates for different countries:

 

Do I need to pay to join the Amazon Associates program?

No – joining the Amazon associate program is free.

Why Should I Use Fresh Store Instant?

Fresh Store Builder makes promoting Amazon products easy while avoiding the problems with other solutions:

  • Super Easy – Start Your Store in Minutes
  • Your Visitors Will Shop on Your Site and Add to Basket on Your Site
  • Cookies are expanded to 90 days
  • Checkout Handled Seamlessly by Amazon
  • Customers and Orders Entirely Managed For You
  • Full Template Control – Edit All Files and CSS Directly
  • Fully Search Engine Optimized
  • Completely Customisable Products – Avoid the Duplicate Content Filter
  • Create your own Category Structure
  • The Script is Yours – Host it on Your Server
  • Established and Stable Software
  • Dedicated Support Team
  • Mastermind Forum Full of Advice and Help

After over 6 years of development Fresh Store Instant offers more features, more value and more stability than any alternative.

Is Fresh Store Instant a WordPress plugin or theme?

No, Fresh Store Builder is built from the ground up to be an Amazon store builder and does not require WordPress. It can be installed alongside a WordPress installation and you can integrate your stores with a WordPress blog using our separate plugin.

Can I add multiple locales to one store?

No, a store can only have one locale, however you can set up country redirect which will provide the visitor with a link to a store/site for their locale. Alternatively you can install multiple stores on one domain (within a subfolder) for different locales. Click here for more information.

Can I add my own products to my Fresh Store Instant store?

You can add your own products to your Fresh Store Instant store as long as they are listed on the Amazon locale you have selected. You can not, however, use Fresh Store Instant as a full eCommerce solution – the user will be redirected to Amazon to complete the purchase.

Do I need to deal with customers, orders, returns etc.?

No. Once the user clicks checkout they are directed to Amazon to finalize their order. Any communications from here on in should be directed to Amazon.

Do you offer a refund policy?

We know your are going to love Fresh Store Instant – Simply email us to request a refund within 30 days of your first payment and we will send your money back no questions asked.  See here for full refund terms and exceptions.

Is Fresh Store Instant here to stay?

Fresh Store Builder was established as a solution available only to a select few customers in 2007. In 2010 we became publicly available and have been growing and improving ever since.

We are a close team who are committed to continuing the development of Fresh Store Instant and we are proud to say we will be continuing this project for many, many years to come.